At LoadoutX™, we are committed to delivering your premium gaming accessories as quickly and safely as possible. Every order is carefully prepared and packaged to ensure it arrives in excellent condition.

By placing an order with LoadoutX™, you agree to the terms of this Shipping Policy.

1. Shipping Locations

We currently ship throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated.

2. Order Processing

Orders are processed during normal business days, Monday to Friday, excluding South African public holidays.

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

During promotional periods, holidays or periods of high demand, processing times may be slightly longer.

3. Delivery Timeframes

Once your order has been dispatched, estimated delivery is 8–11 business days depending on your location and courier operations.

Delivery timeframes are estimates only and are not guaranteed.

Business days exclude weekends and public holidays.

4. Our Courier Partners

To provide reliable nationwide delivery, LoadoutX™ partners with trusted courier companies, including:

• Aramex
• The Courier Guy

The courier used for your order will be selected at our discretion based on your location, delivery requirements and operational availability.

5. Delivery Delays

While we make every reasonable effort to ensure your order arrives within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include, but are not limited to:

• Courier operational delays
• Weather conditions
• Public holidays
• High shipping volumes
• Civil unrest
• Road closures
• Remote delivery locations
• Incorrect delivery information supplied by the customer
• Events of force majeure

LoadoutX™ cannot guarantee delivery dates and shall not be responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

Where a delay occurs, we will make reasonable efforts to assist you by communicating with the courier and providing updates where available.

6. Delivery Address Accuracy

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

LoadoutX™ will not be responsible for delays, additional delivery charges or failed deliveries resulting from incorrect or incomplete delivery information.

If an order is returned to us because of an incorrect address supplied by the customer, additional shipping charges may apply before the order is re-dispatched.

7. Failed Deliveries

If delivery cannot be completed because:

• no one is available to receive the parcel;
• access to the delivery address cannot be obtained; or
• the courier is unable to contact the recipient,

the courier may attempt redelivery or return the parcel to their depot or to LoadoutX™.

Any additional delivery costs resulting from failed delivery attempts may be charged to the customer where permitted by law.

8. Order Tracking

Once your order has been dispatched, you will receive tracking information (where available) so you can monitor your shipment.

Please allow up to 24 hours for tracking information to become active after dispatch.

9. Risk of Loss

Risk in the goods passes to the customer upon delivery to the delivery address provided during checkout or to the person accepting delivery on the customer's behalf.

Customers should inspect their order promptly upon delivery and notify LoadoutX™ as soon as reasonably possible if any goods appear damaged or incorrect.

10. Damaged or Missing Deliveries

If your parcel arrives visibly damaged:

• Photograph the package before opening.
• Photograph the contents immediately after opening.
• Notify us as soon as reasonably possible.
• Retain all packaging until the matter has been resolved.

If your parcel appears to be missing, please contact us so that we can investigate the shipment with the courier.

11. Force Majeure

LoadoutX™ shall not be liable for delays or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, pandemics, civil unrest, governmental action, transport disruptions or failures of third-party courier services.

12. Contact Us

If you have any questions regarding your shipment or require assistance with delivery, please contact our customer support team using the contact details provided on our website.

Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights that consumers may have under the Consumer Protection Act 68 of 2008 or any other applicable South African law. Where any provision of this policy conflicts with mandatory legal rights, those legal rights will prevail